Special Information covid19
From ClimaMarket we want to communicate that we act responsibly and we have activated Teleworking, as part of a joint effort to #FlattenTheCurve.
As a result of the declaration of the State of Alarm last Saturday, March 14th and its extension on March 29th, some doubts have arisen regarding the way we should act in online stores.
Our company continues to operate normally, offering the services and personalized attention as it has done to date. Both our national and international suppliers and logistics partners have confirmed that they are maintaining the services, adapting them to this extraordinary situation we are experiencing and, of course, applying the necessary security conditions for everyone.
Following the publication of Sunday 29/03/2020 of Royal Decree Law 10/2020, we would like to clarify the following points:
1. - The Royal Decree 463/2020 which declared the state of alarm allows the development of electronic commerce while it lasts (art. 10.1).
2. - The State Lawyers and the Ministry of Industry, Trade and Tourism, before the approval of the Royal Decree Law of 10/2020 of Sunday 29/03/2020 , stated that while the state of alarm continued it is possible to continue developing the activity of electronic commerce without conditioning it to any kind of product, provided that the health safety recommendations established for workers and customers are complied with and the limitations established on the capacity of people to move (which prevent them from going to the shops to pick up orders other than food, pharmaceuticals and basic necessities) are taken into account, as well as the provisions on the interruption of the deadline for returns.
Therefore, e-commerce is a permitted activity for the duration of the state of alert.
Information on delivery times and shipments.
Although our activity and that of our collaborators is being normal, in line with the measures carried out to adapt us to the current situation, we ask for understanding in the case of delays in the delivery, beyond our control. The current situation could affect the orders that we manage in our online store.
Should this occur, ClimaMarket will inform all our customers about the availability and possible restrictions on delivery times and schedules, so that all our customers can manage their expectations properly.
Our commitment is always based on trust and establishing fluid communication with all our customers and keeping them informed about the status of their orders through the communication channels we have available.
We will also offer our customers, if deliveries are impossible or may be delayed beyond the established deadline, the option of sending the orders once the current situation has been overcome or reimbursing them if delivery is not feasible.
We want to send a message of encouragement and solidarity at this time, wishing that your family and work environment will be affected as little as possible.
Together we will overcome this challenge we are facing.