Special Information covid19
From ClimaMarket we want to communicate that we act responsibly and we have activated Teleworking, as part of a joint effort to #FlattenTheCurve.
As a result of the declaration of the State of Alarm last Saturday, March 14th, some doubts have arisen regarding the way we should act in online stores.
Our company continues to operate normally, offering the services and personalized attention as it has done to date. Both our suppliers and logistics partners have confirmed that they are maintaining the services, adapting them to this extraordinary situation we are experiencing and, of course, applying the necessary security conditions for everyone.
In the following link you can consult the FAQs prepared by the Spanish MINISTRY OF INDUSTRY, COMMERCE AND TOURISM that help us to clarify various questions about the application of the Royal Decree of State of Alarm.
We have selected two of the questions included in this document, as they are directly related to online sales:
Q: Can any product be sold on the Internet?
A: Art. 10.1 allows trade by internet, telephone or correspondence, without conditioning it by type of product. Deliveries must comply with recommendations regarding distance, use of gloves, etc.
Q: Is home delivery allowed for NON-food products, purchased over the Internet or by telephone?
A: Insofar as commercial activity through the Internet, telephone or correspondence is permitted, there should be no limitation on the delivery of purchased products, even if the Royal Decree does not make it explicit.
Therefore, e-commerce is a permitted activity for the duration of the state of alert.
Information on delivery times and shipments.
Although our activity and that of our collaborators is being normal, in line with the measures carried out to adapt us to the current situation, we ask for understanding in the case of delays in the delivery, beyond our control. The current situation could affect the orders that we manage in our online store.
Should this occur, ClimaMarket will inform all our customers about the availability and possible restrictions on delivery times and schedules, so that all our customers can manage their expectations properly.
Our commitment is always based on trust and establishing fluid communication with all our customers and keeping them informed about the status of their orders through the communication channels we have available.
We will also offer our customers, if deliveries are impossible or may be delayed beyond the established deadline, the option of sending the orders once the current situation has been overcome or reimbursing them if delivery is not feasible.
We want to send a message of encouragement and solidarity at this time, wishing that your family and work environment will be affected as little as possible.
Together we will overcome this challenge we are facing.