Thank you very much for your purchase at ClimaMarket!

At ClimaMarket we have set ourselves the highest quality standards in order to offer you the best user experience when purchasing your equipment.

To ensure the quality of service and to offer you the most efficient management possible, we provide you with a guide on how to act on receipt of the goods and in the event of a fault in the equipment purchased.

Please find attached the guidelines on how to act in each case:

Receipt of goods:

The steps to follow on receipt of the goods are as follows:

  • Check that all the packages corresponding to your order have been delivered.
  • Check that the packaging is in good condition.
  • Open the packaging to check that the contents are in good condition.
  • Report any incident on the carrier's delivery note.

Incidents during transport:

Your shipment is insured through a all risk insurance policy taken out with the carrier. In order to claim the transport guarantee it is necessary that the incident is communicated to us within a maximum period of 2 days from the reception of the goods, so that after this time it will be understood that the goods have been received correctly and no claim will be accepted in this respect.

If you have detected any incident and have duly informed the carrier at the time of delivery, please send us an email to support@climamarket.eu so that we can manage and resolve the incident. We will need you to attach the intervention request document. You can download the template via the following link:

https://www.climamarket.eu/downloads/post-service/en-transport-incident.pdf

Technical incident of the equipment:

By purchasing the equipment with ClimaMarket, you have the European 2-year manufacturer's warranty on the equipment purchased. In addition, your certified installer will provide you with your installation guarantee.

Technical problems can be due to a manufacturing fault or an installation error, so we ask you to provide as much detail as possible about the problem of your equipment in order to differentiate between the two possibilities and to help you to solve your problem as soon as possible.

It is therefore important that a certified installer verifies the origin of the incident and provides a technical report of the installation and the condition of the equipment.

The equipment warranty can only be effective if it can be proven that the installation has been carried out by an accredited professional and the cause of the incident is due to a defect in the equipment.

To start the management of a technical incident, we will need you to send us the installer's report and the warranty request document, as well as the photos that may be necessary for the assessment of the incident. Our email address for incidents is support@climamarket.eu. You can download the warranty request document via the following link:

https://www.climamarket.eu/downloads/post-service/en-technical-incident.pdf